Billing & cancellation

Policy status

This is a foundational draft. The business identity, billing contact, and final commercial terms are still to be established. Your actual checkout, invoice, booking confirmation, or separately agreed terms remain the reference for a transaction. Mandatory rights under applicable law are not limited by this draft.

Screen plans and recurring charges

The standard screen plan includes one free screen for the organization. Additional screen pricing and the current total appear in Billing and checkout. Hardware and internet service are separate.

A paid screen subscription renews on the interval disclosed at checkout until cancellation takes effect. Check the currency, taxes, screen quantity, and total before confirming. Screen counts include the organization’s locations; complimentary account arrangements may differ.

Adding or removing screens

Changes to the billable screen count can change the subscription total. Use the available screen-sync controls and review the provider’s resulting invoice or subscription details. Do not assume that unplugging a TV removes it from billing.

Proration and the effective timing of a quantity change depend on the confirmed subscription and provider settings. This draft does not promise a particular credit or refund when a screen is removed.

Cancel a subscription

Stopping use, closing your browser, an account restriction, or a player going offline does not by itself cancel billing. If cancellation controls are unavailable, the issue needs to be resolved through the billing contact once that channel is established.

1. As the organization owner, open Billing.
2. Choose Manage billing when available to open the hosted billing portal.
3. Complete its cancellation process and review the effective date and any final charge.
4. Keep the confirmation and verify the subscription status after returning to ConcessionKit.

Refunds and billing errors

If a charge appears incorrect, keep its invoice or transaction identifier and a description of the issue. Do not send full card details. The final policy will identify where to request review and confirm any discretionary refund terms.

Cancellation is not an automatic refund of earlier payments. Any refund required by applicable law or an agreed transaction term remains available. This draft does not establish a refund window or a blanket no-refund rule.

Advertising bookings and payouts

Advertising purchases are separate from screen subscriptions. Review the venue, placement, dates, artwork requirements, approval process, and price before paying. Discuss requested changes or refunds with the organization managing the booking.

Refunds and disputes can affect ad eligibility, sponsorship payouts, and related screen-billing credits. A payment confirmation does not guarantee immediate bank payout or a particular advertising result. Changes to the venue’s event calendar do not automatically amend a purchased booking.

When payment needs attention

Billing can show failed-payment or grace-period information. Review the account’s current status and update the payment method through the hosted provider. Do not assume paid features remain available after a displayed deadline.

If the page says payments are awaiting setup, checkout is not currently available for that workflow. Do not send payment information by email to work around it.